Politique de remboursement

We have a 30-day exchange policy, which means you have 30 days after receiving a damaged item to request an exchange. 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for an exchange, your purchase must be verified and photos of the damaged item must be submitted prior to approval. Proof of purchase is required.

To start an exchange, you can contact us at Contact@hawkinsandhearth.com. 

If your exchange is accepted, we’ll send you a the same item or item of equal value, only if your original item is sold out.  You do not need to send back the damaged item(s). 

Email us with any questions at Contact@hawkinsandhearth.com. You can also reach us via the chat bubble on our home page at hawkinsandhearth.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.